Retail Sales

Jobs Description

The Retail Sales Associate is responsible for providing a shopping experience that will make the customer feel welcome and comfortable though outstanding customer service, meeting hourly sales and loyalty goals on a personal and departmental basis, and demonstrating superior product knowledge to customers.  

Areas of Responsibility

  • Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
  • Handle all returns courteously and professionally
  • Determine customer needs based on personal features and other customer preference related factors
  • Demonstrate knowledge of store products and services to build sales and minimize returns
  • Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience
  • Responsible for achieving personal sales goals and Star Reward goals
  • Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores
  • Be knowledgeable of and perform sales support functions related to point of sale procedures
  • Perform other duties as needed
  • Regular, dependable attendance and punctuality

Education / Experience Requirements

  • No specific educational accomplishment is required.  No experience is required.

  • Ability to effectively communicate with customers, peers, and management.  Able to communicate on the telephone with proper etiquette.

  • Basic math functions.  Must be able to calculate percentages and ratios.

  • Must be able to function as part of a team.  Possess a strong sense of urgency.  Must enjoy meeting and interacting with customers. Possess a thirst for learning.

  • Reasonable accommodations have been made to enable individuals with disabilities to perform essential job functions.  Work generally occurs in a retail store environment with moderate temperature and noise level.

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays. 

How to Apply

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