Retail Fulfillment Associate

Jobs Description

As an Omni Team Colleague, you will be responsible for driving a selling and service culture that champions Omni-channel strategies and supports our My Macy’s initiatives through partnership with colleagues. You will collaborate with the store team to deliver results in a friction free shopping environment and through Omni activities. Perform other duties as assigned.

Areas of Responsibility

  • Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.
  • Process shippable returns and abandoned in store pickup order.
  • Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders.
  • Pick Not Found merchandise to improve fill rate.
  • Expedite aged orders to improve the Speed-to Ship to our customers. Provide an exceptional customer experience by ensuring the customer is always the priority.
  • Participating in other support functions as needed.
  • Assist and satisfy the needs of our in store and online customer.
  • Be proficient in myShip, handheld devices, POS and MPOS systems including Search and Send and BOPS.
  • Ensure all procedures, policies, and standards are followed.
  • Perform all functions in an efficient manner, as directed by the People Leader.
  • Regular, dependable attendance and punctuality.

Education / Experience Requirements

  • High School diploma or equivalent required
  • A minimum of 1 year of experience in a sales related role required
  • Ability to effectively communicate and present information to customers, peers and all levels of management
  • Basic math functions
  • Self-starter, able to work independently and as a part of a team and must have good time management skills
  • Demonstrates ability to build relationships and convert customers into client
  • Ability to follow through on projects in a timely manner
  • Should be comfortable with the use of computers and mobile technology
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays

How to Apply

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