Retail Fulfillment Associate
As an Omni Team Colleague, you will be responsible for driving a selling and service culture that champions Omni-channel strategies and supports our My Macy’s initiatives through partnership with colleagues. You will collaborate with the store team to deliver results in a friction free shopping environment and through Omni activities. Perform other duties as assigned.
Areas of Responsibility
- Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.
- Process shippable returns and abandoned in store pickup order.
- Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders.
- Pick Not Found merchandise to improve fill rate.
- Expedite aged orders to improve the Speed-to Ship to our customers. Provide an exceptional customer experience by ensuring the customer is always the priority.
- Participating in other support functions as needed.
- Assist and satisfy the needs of our in store and online customer.
- Be proficient in myShip, handheld devices, POS and MPOS systems including Search and Send and BOPS.
- Ensure all procedures, policies, and standards are followed.
- Perform all functions in an efficient manner, as directed by the People Leader.
- Regular, dependable attendance and punctuality.
Education / Experience Requirements
- High School diploma or equivalent required
- A minimum of 1 year of experience in a sales related role required
- Ability to effectively communicate and present information to customers, peers and all levels of management
- Basic math functions
- Self-starter, able to work independently and as a part of a team and must have good time management skills
- Demonstrates ability to build relationships and convert customers into client
- Ability to follow through on projects in a timely manner
- Should be comfortable with the use of computers and mobile technology
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays
How to Apply
Go to macysjobs.com